I love the nurse and the physical therapist are really good I recommend this place

After end-stage osteoarthritis in one leg and two fractures in the other, I found myself—a 77-year-old gal who had never been hospitalized—facing a non-weight-bearing recovery. My doctor recommended Sundance Creek Post Acute in Banning, so I went online to do a little research. Sundance Creek did not have the greatest reviews but then again the other facilities in this category did not fair that well either. So Sundance it was! It is established that online reviews for rehab centers can be mostly negative and grim. I decided that since my stay went as well as it did, it was incumbent upon me to make sure that my positive experiences deserved to be shared with others so that there is hope for those who are seeking a facility that offers promise. Following is my takeaway: EXCEPTIONAL CARE: All of the CNAs and LVNs were caring, helpful, and even funny, but I have a special shout-out to Louis Obioha. He has a truly caring CNA heart. If you had any anxiety before his shift started, his calming presence, while very caringly addressing your needs, leaves you with an “all is well” feeling throughout the rest of his shift. MEDICATION CART: “Singing Danny”, Karla and Vanessa (LVNs) brought their knowledge of all the medications that you should be taking along with much cheer to the daily med passes. EXPERT THERAPY: The physical therapy team is top-tier and abundant. Their knowledge and encouragement were the primary drivers of my recovery. FACILITY & COMFORT: The facility is “clean as a whistle” thanks to Mr. Longie, who is hard at work by 4:00 AM., who takes great pride in his clean and shiny floors! The housekeeping staff were very thorough with their daily sweeping, dusting and mopping of our rooms. My room was very clean and bright, the bed was comfortable, and my linens were changed daily. LEADERSHIP: The Director, Mr. Brett Kendrick, is an empathetic leader who ensures every patient’s needs are met. He wears many hats. Organizer. Peacemaker. Overseer. Facilitator and is able to pick up the slack of others when necessary. He truly is the anchor of this facility. SOCIAL LIFE: From bingo and crafts to church services, there was always something to do in the activity center. My only minor gripe is the food. For the Love of Benji. Can nothing be done to make institutional food palatable? That said, I have to tell you that my choice to stay at Sundance Creek was the absolute correct decision to make. I do not regret the option that I chose. If you need skilled nursing and rehab, Sundance Creek is absolutely worth your consideration. I am including a few pictures of what happiness looks like.

Impressive home care services with a clean, inviting atmosphere. The team seems committed to providing quality care.

The care and compassion at Sundance Creek Post Acute are truly outstanding. The staff go above and beyond to make patients and families feel supported and cared for. Thank you for the excellent service and dedication—you make such a big difference!

Thank you for all you do ! My grandpa stayed for a few months recovering after his fall , the nurses and cnas were so amazing . Thank you Angelica ❤️

I am writing to formally express deep concern and outrage regarding the treatment my aunt received during her stay at your facility. What my family and I witnessed was not just disappointing, it was inexcusable! From the moment she was admitted, there were immediate red flags. Despite the presence of numerous staff members, basic standards of care were not met. My aunt was repeatedly left in soiled garments for extended periods, and critical medications were delayed or entirely missed. The neglect was not subtle….it was blatant. Angelica, who was assigned to her floor during several shifts, exhibited a level of indifference that was both shocking and dangerous. Rather than tending to my aunt’s needs, she seemed more concerned with avoiding responsibility. On one occasion, I personally witnessed Angelica ignore multiple patient call lights, including my aunt’s, for nearly an hour. Melissa, another staff member, displayed an alarming lack of compassion and professionalism. When asked direct questions about my aunt’s care plan and physical therapy schedule, she responded dismissively and without any clear knowledge. It took over a week for any form of physical therapy to be initiated. And by then my aunt’s mobility had severely deteriorated rapidly. Amanda’s conduct was perhaps the most disturbing. She was observed speaking rudely to several patients and was especially careless during basic hygiene care. There were several days where my aunt was not bathed, and her wounds which should have been routinely cleaned and monitored were visibly worsening. Amanda never once acknowledged this or reported concerns, despite it being her direct responsibility. The facility itself was in disarray. It smelled strongly of urine and feces. Patients were heard crying out for help, and some were even seen wandering unattended. This is not a safe or healing environment. When I brought these issues up with the director of the facility, the social services director I met with passive indifference and redirected me to a case manager, Melinda, who seemed more interested in placating us as a family than taking action. Every conversation felt like a bother rather than genuine concern. To add insult to injury, when we decided to transfer my aunt to hospice care due to the rapid decline in her condition they still were completely unaware of what was going on and of her case. She was treated worse than a dog. There may have been a few nurses who tried their best, but isolated acts of kindness cannot undo the widespread and consistent negligence that led to my aunt’s decline. This experience has been nothing short of traumatic for me and my family. I urge anyone considering this facility to think twice. The level of carelessness, unprofessionalism, and outright neglect we encountered has had lasting consequences. No one deserves to be treated this way especially not our vulnerable loved ones… there needs to be a better standard of code for this facility and they need to be held accountable for their actions! In other words if you have a family member in need of care I would steer clear from this facility. Hell you’d probably be better off taking care of them at home with no experience.

⭐️ Neglectful and Inhumane Treatment — Do Not Trust This Facility Trust me when I say I understand how chaotic nursing facilities can be — but what my family experienced here was beyond unacceptable. The level of neglect, disrespect, and outright inhumanity was shocking. During our loved one’s stay, she was routinely left in her own urine and feces for extended periods of time. Instead of providing proper care or dignity, the staff often resorted to sedating her unnecessarily — not for medical reasons, but seemingly so they wouldn’t have to engage with or assist her. Nurses like Mike, Angelica, Melissa, and Amanda consistently displayed rudeness and a total lack of compassion. They treated both my loved one and our family as burdens, showing zero empathy. The facility itself was unclean, poorly managed, and deeply understaffed — but even that doesn’t excuse the way patients are dehumanized here. If you care at all about your loved one’s well-being, I urge you to look elsewhere. No family should have to witness or endure what we did.

Awful facility. Staff has no empathy to their patients. They do not treat them with respect nor dignity. Our family member was a patient here and her health deteriorated drastically while she was here. Thankfully, she was moved to a qualified facility. Please do not have your love ones admitted here.

I am deeply dissapointed how my tia was treated here. The care was far below what anyone should exspect there was lack of compassion and professionalism no one deserves to be treated like that it hurts my heart we trusted my tia to get help here.. but no

Horrible experience with the family member recently. The nurses would take a long time to assist our family member when she needed help It would take several requests. The physical therapy was Inconsistent and mediocre. They are not compassionate or kind.

If I can give this place a zero stars I would! If you see the positive reviews and 5 stars review you would see familiar names and faces of the staff. I must say how sad it is to have your own staff put reviews of where you work then to do your actual job and have the people you care for and their family that trusted you to take of them give you an honest review. As soon as walk in you are welcome with a slap of ammonia and human pee scent overpowering you until you get accustomed to the smell being around you. You will be greeted with nurses everywhere in uniforms talking and avoiding you and pretending to be working instead of cleaning patients and treating them then proper human care. The upper staff will welcome you with confusion and disorganized paperwork and procedures and you will see and be amazed on how the smallest tasks will get done by the incompetence of the managing staff and everyone that has been assigned to taken care of a loved one. When you’re ready and have gotten use to the smell of human urine in the air walk down their halls and see their patients wondering around with constants yelling for the nurses attention with they will get after attending to another patient for a half hour. Sadly this was my first day there and as a soon as I saw this I urged them to move my mom out! DO NOT BRING YOUR LOVE ONES HERE! They are better places out there!

My mother was admitted at this facility on May 14th at 10pm and Dissatisfied would be an understatement. They left my mom in her feces and urine for hours and did not administer medication on time, There are so many nurses, but everybody is completely oblivious and clueless as to what is going on. There are literally patients screaming and wandering down the halls of the facility while it smells like urine… they are completely rude and careless to what is going on. Mike was my mother’s nurse and he left her in a dark room with her trying to eat her food when she just had a seizure! Brett Kendrick’s the social director was Completely dismissive of me and basically handed me off to Melinda the case manager, who basically told me anything and everything I wanted to hear. My mother was severely and poorly neglected To the point where her health rapidly declined and we had to place her in Hospice and even then, they were still completely oblivious. Whilst having a few good nurses did not make up for the time my mom was there. Human Resources ZHAIDA Was trying to interrogate me and question me And why she was being transferred… My Experience here as a guest was horrible. Everyone there was vile and couldn’t tell me anything. My mother is in hospice because of this facility. They didn’t give her physical therapy Until a week later, did not change her or bathe her… nor did they tend to her wounds. Please head this warning and do all that you can to Avoid your loved one from coming here

The staff was warm welcoming and highly professional. The nurses and aides were attentive and truly cared about the comfort and well-being of the patients. The therapy team was outstanding, encouraging, knowledgeable, and instrumental in the recovery process. Highly recommend Sundance Creek to anyone in need of skilled nursing or post-acute rehabilitation!

The staff is kind, professional, and always willing to help. The facility is clean and comfortable, which made us feel at ease right away. The nurses and therapists did a great job helping with recovery, and they truly cared about each patient. They were always patient, respectful, and supportive. Overall, I highly recommend Sundance Creek Post Acute to anyone looking for quality care and a supportive environment.

Outstanding Care and Empathetic Personnel at Sundance Creek Post Acute I cannot commend enough the exceptional quality of care my loved one had at Sundance Creek Post Acute. Upon our arrival, the staff exceeded expectations to facilitate a seamless transfer and made us feel integrated into their extended family. The nursing crew is exceptionally attentive, competent, and sincerely sympathetic. They dedicated time to comprehend my family member’s distinct requirements and delivered individualized treatment continuously. The physical and occupational therapists exhibited patience and encouragement, assisting my loved one in progressively regaining strength and confidence. The facility is meticulously maintained, hygienic, and intentionally constructed for comfort and safety. The rehabilitation gym is cutting-edge, and the personnel are adept at motivating and supporting patients during their recuperation. Meals were customized to meet dietary requirements, and the activities program provided significant engagement and social contact. The most impressive aspect was the communication; I received regular updates and felt engaged in every phase of the treatment plan. The administrators and front office personnel were consistently accessible and supportive, rendering the overall experience smooth and comforting. Sundance Creek Post Acute far surpassed our expectations. If you need a facility that provides decency, respect, and superior medical care for your loved one, I unequivocally endorse this establishment.

Our experience wtih Sundance Creek post acute was above and beyond. They are outstanding in giving personalized care. We always knew what was happening ang felt included every strp of the way. The environment was clean, safe ans comforting. I cant thank the team enough for the support and dedication they showed. Kudos to the Sundance team.

I’m very thankful for the services provided at Sundance Creek Post Acute. The staff is caring and attentive, and they truly make a difference in the recovery process. The amenities are also well-maintained and comfortable, which made my stay much more pleasant. I appreciate the support I received and would recommend this facility to others in need of post-acute care.

Sundance Post Acute in Banning, CA deserves a solid five stars for their outstanding care and compassion. From the moment we walked in, the staff made us feel welcomed and supported. The facility is clean, well-maintained, and has a peaceful atmosphere. Nurses and caregivers are not only professional but genuinely kind and attentive. My loved one received excellent rehabilitation services and made remarkable progress. Communication with the family was consistent and reassuring throughout the entire stay. The dietary team was thoughtful about individual needs and preferences. Activities were engaging and helped residents feel connected and uplifted. You can tell the staff here truly care about the well-being of each patient. I highly recommend Sundance Post Acute to any family looking for quality skilled nursing care.

The facility is clean, well-maintained, and has a warm, home-like atmosphere. Communication was excellent—staff kept us informed and involved in the care plan every step of the way. It gave us peace of mind knowing our family member was in such capable and caring hands. A big thank you to the entire Sundance Creek team!

Sundance Creek Nursing Home provides excellent care in a warm, welcoming environment. The staff and nurses are compassionate, attentive, and truly dedicated to payients’ well-being. We’ve had a great experience and feel confident our loved one is in good hands.

To the healthcare team and all staffs of Sundance Creek, you are all amazing. A family member of mine is so grateful and satisfied with the services she received. Thank you and please continue providing quality and satisfactory services.

I’m so grateful for the care and support my loved one has received at Sundance Creek. The staff is always kind, professional, and genuinely attentive to residents’ needs. The facility is clean, welcoming, and well-run, which gave our family peace of mind from day one. We’ve seen a noticeable improvement in our loved one’s well-being and overall happiness. Thank you to everyone at Sundance Creek Post Acute for your compassion and dedication—you’ve made a real difference in our lives.